WKY事务所（签证 \ 移民）｜Case Officer 签证/移民申请文案助理

**该岗位为“文案助理”，负责协助文案主管完成客户签证及移民的申请**

**需有相关经验**

Job Title: Case Officer (CIC)Position Code: WCOPosition Type: Permanant JobJob Overview:We are looking for a competent and detail-oriented Case Officer to join the Visa & Immigration team at WKY OFFICE. The position will be responsible for handling and processing a variety of visa and immigration cases, providing expert advice, and ensuring compliance with relevant immigration laws and policies. This role requires a thorough understanding of visa and immigration processes, excellent client service skills, and the ability to manage multiple cases with high accuracy and efficiency.Key Responsibilities:- Oversee and manage a portfolio of immigration cases, including study permits, work permits, visitor visas, and permanent residency applications.- Preparing submission checklist for each Visa & Immigration application.- Ensure all applications are processed accurately and in a timely manner, adhering to Canadian immigration law and policy.- Assist clients in gathering necessary documentation and completing application forms accurately.- Thoroughly review all application materials for completeness and accuracy, ensuring compliance with Canadian immigration requirements.- Liaise with Immigration, Refugees and Citizenship Canada (IRCC) and other relevant agencies as needed throughout the application process.- Stay updated on changes and developments in Canadian immigration policies and procedures.- Educate and inform clients about any relevant changes that may affect their application or status.- Identify and resolve issues that may arise during the application process, including complex or atypical cases.- Provide guidance on appeals or additional documentation requirements when necessary.- Build and maintain strong relationships with clients, ensuring a high level of satisfaction with services provided.- Address and respond to client inquiries and concerns in a timely and professional manner.Qualifications:-A preference is given for candidates holding a Bachelor's Degree.- Minimum of 1 year experience in a similar role within the visa and immigration industry, specifically with Canadian immigration.- Excellent communication skills, both verbal and written.- Strong organizational and time-management abilities, with attention to detail.- Proficiency in using immigration-specific software and general office applications.- Fluent in English with additional languages considered an asset.- Ability to handle sensitive information with discretion and maintain confidentiality.简历投放：hr@wkyoffice.com